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GB1006 Customer Experience Management 2025 Guidebook R19.01

Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management

Artificial Intelligence Customer Experience Management Data Analytics

This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline (Version R18.5).

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General Information

Document series: GB1006

Document version: 1.0.1

Status: TM Forum Approved

Document type: Best Practice

Team approved: 17-Jun-2019

IPR mode: RAND

TM Forum Approved: 30-Sep-2019

Date modified: 02-Oct-2019