GB1006 Customer Experience Management 2025 Guidebook R19.01

This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline (Version R18.5).

General Information

Document series: GB1006
Document version: 1.0.1
Status: TM Forum Approved
Document type: Best Practice
Team approved: 17-Jun-2019
IPR mode: RAND
TM Forum Approved: 30-Sep-2019
Date modified: 02-Oct-2019