GB1006 Customer Experience Management 2025 Guidebook v2.0.1

This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline.

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General Information

Document series: GB1006
Document version: 2.0.1
Status: TM Forum Approved
Document type: Best Practice
Team approved: 02-Dec-2019
IPR mode: RAND
Date modified: 24-Feb-2020

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