GB988 TM Forum Metrics Definitions R16.5.1

This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of 2900 metrics that have been defined in TM Forum and provides them with a consistent set of fields and classifications. Metrics are available across a variety of categories including Business, Cable, Customer Experience Management, CyberOps, SLA Management, Virtual CPE Management, and Fraud Management. Margin Assurance, Smart BPM, Network Virtualization, BSS metrics.

Over 400 new metrics have been added in this release.


Project: Metrics Project
Member evaluation end date: 1/6/2017
Security: Member
Standard: Best Practices
Document type: Best Practice
Approval vote date: 5/11/2017
Member evaluation start date: 12/9/2016
Maturity level: Level 4 – Forum Approved
Status: TM Forum Approved
Strategic program: CEM & Data Analytics
Release: 16.5
IPR mode: RAND
Date Modified: 6/9/2017
Document version: 4.0.2