GB1504A Individual Services Complaint Handling Questionnaire v1.0.0

The scope of this questionnaire is to assess Individual Services Complaint Handling scenarios.  The assessment is capability-based and intended to be vendor-independent and where possible technology independent.  It is recommended you have the participation of relevant SMEs to complete the assessment (Engineers from Complaint handling as well as automation experts)     

General Information

Document series: GB1504A
Document version: 1.0.0
Status: Team Approved
Document type: Guidebook
Team approved: 19-Sep-2025
IPR mode: RAND
Published on: 24-Sep-2025
Date modified: 19-Sep-2025