- Log-in
- Register
Industry Missions
- Join the industry movementTogether we're changing the future of global connectivity
- Autonomous NetworksUnlocking the power of seamless end-to-end autonomous operations
- Composable IT and EcosystemsSimpler IT operations and partnering via AI-ready composable software
- AI and Data InnovationThe safe adoption of AI and data at scale
Open Digital Architecture (ODA)
- About ODAThe architecture, blueprints and best practice our Members are building to simplify, modernize and automate their operations
- How to apply ODAUnderstand how ODA can work for you
- ConformanceCertify your business and products with industry standards
- Member assetsA library of standards, best practices and toolkits
- Open APIsFind specifications, downloadable code and more
- ODA component directoryFind ODA components and the vendors who supply them
- CanvasThe live environment for ODA components
Member projects
- Collaboration projectsExplore our Member-only projects where we build and develop ODA
- CatalystsTeam up with industry trailblazers to create ground-breaking solutions
- Innovation HubFocused innovation to address real-world challenges
Learn
- Education programsUpskilling programs that transform your capabilities
- CertificationTM Forum Knowledge Certification and Skills Paths
News and insight
- NewsroomLatest press releases and global media coverage
- Industry insightExplore reports, case studies, key features and opinion pieces
Events
- All eventsMeet up and join in! Where the industry convenes to shape the future of connectivity
- Innovate AmericasOur annual summit for the Americas' connectivity ecosystem: September 10-11, 2025
- DTW IgniteTM Forum's annual global summit for the connectivity industry: 17-19 June, 2025
- Innovate AsiaOur annual summit for Asia's connectivity ecosystem: November 25-27, 2025
About
- About TM ForumThe connectivity industry’s global alliance
- Sponsorship and ExhibitorsOpportunities to promote your organization's brand and capabilities
- MembershipAccess a world of insights, collaboration and tools to transform your business
- CareersBe part of the global industry alliance that's changing the future of global connectivity

Go to resources page

An early version of an asset which is released with Team Approved or TM Forum Approved status in advance of the next Production Release. This does not replace the Production version of the asset until the next Production Release.Pre-production version This is a Pre-production version of this asset.

GB1504B Home Broadband Complaint Handling Questionnaire v1.0.0

Maturity level: Alpha
Created By: AI Closed Loop Automation Project

AI (Artificial Intelligence)Autonomous Operations

The scope of this questionnaire is to assess Home Broadband Complaint Handling scenarios. The assessment is capability-based and intended to be vendor-independent and where possible technology independent . The questionnaire is based on the principles described in IG1252, GB1059, IG1277, TMF Metamodel (Archimate), TR284D, TMF442, Broadband Forum Cloud Central Office (CloudCo), And MEF LSO.

It is recommended that relevant SMEs participate in completing the assessment (Engineers from Complaint handling as well as automation experts).

For Forum Members

Log In Register Not a Member? Learn More!

General Information

Document series: GB1504B

Status: Team Approved

Document type: Guidebook

Team approved: 19-Sep-2025

IPR mode: RAND

Published on: 19-Sep-2025

Date modified: 19-Sep-2025