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GB1006 Customer Experience Management 2025 Guidebook R19.01
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.1
Release Status: Archived
Details:
This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline (Version R18.5).
Standard(s): Best Practices
GB998 Open Digital Architecture (ODA) Concepts & Principles R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
The Open Digital Architecture has been recently released and is still evolving. As such, it is susceptible to different interpretations in terms of architecture and implementation. The proposal is to create a limited set of architecture principles a...
Standard(s): Best Practices
IG1157 Digital Platform Reference Architecture Concepts and Principles R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.1
Release Status: Archived
Details:
This TM Forum Digital Platform Reference Architecture White Paper explores the digital industry landscape and best practices, analyzes how they can be tuned to the communication industry and provides a blueprint that CSPs and their ecosystem partners...
Standard(s): Best Practices
IG1182 The CSPs Guide to AI-Driven 360 Degree Customer Profiles R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.1
Release Status: Production
Details:
Customer expectations are ever-increasing. One great experience with, for example, an internet giant sets the bar high for other companies and industries to follow suit. This presents a real challenge for telecoms providers as they don’t necessar...
Standard(s): Best Practices
Customer Experience Management Implementation Guide Use Cases R19.0.1 (GB962D)
Maturity Level: General availability (GA)
Document version: 9.0.1
Release Status: Production
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices
TMF071 ODA Terminology R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.1
Release Status: Archived
Details:
This document provides a glossary of terminology relevant within EBA, DPRA and ODA documentation published in Release 19.0, DPRA Release 19.0 and DSRA Release 17.5. In addition to ODA terms that are introduced in the R19.0 ODA documents, there are te...
Standard(s): Best Practices
TR246 Fraud Survey Report 2019 R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.1
Release Status: Production
Details:
This 2019 edition of the TM Forum Fraud Survey was launched with the main goal of assessing how fraud management (FM) practices are being implemented. It received a total of 54 responses from Communications Service Providers (9 more than in 2017) fro...
Standard(s): Best Practices
TMF432 Open API Poster 2019
Document version: 1.0.0
Release Status: Archived
Details:
This poster maps all the current, planned and future TM Forum Open APIs to the Information Framework (SID) domains they relate to. Download a pdf of the poster using the button on the right. For additional information on TM Forum Open APIs visit th...
TMF437 Application Framework (TAM) Poster v18.5.0
Maturity Level: General availability (GA)
Document version: 18.5.0
Release Status: Production
Details:
Download the latest version of the poster illustrating the Application Framework (TAM), up to date for Release 18.5.
Standard(s): Application Framework (TAM)
Information Framework (SID) Poster R18.5
Maturity Level: Level 3 - Team Approved
Release Status: Archived
Details:
Download the latest version of the poster illustrating the Information Framework (SID), up to date for Release 18.5.
Standard(s): Information Framework (SID)
Business Process Framework (eTOM) Poster R18.5
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
Download the latest version of the poster illustrating the Business Process Framework (eTOM), up to date for Release 18.5
Standard(s): Business Process Framework (eTOM)
TR259 Smart City Maturity and Benchmark Model R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.1
Release Status: Production
Details:
This Smart City Maturity and Benchmark Model has been designed to capture the key aspects of a city's transformation journey to become a smarter city. A smart city is characterized by a high level of community and citizen engagement, by making the ci...
Standard(s): Best Practices
