GB962D Customer Experience Management Implementation Guide Use Cases R19.0.1

The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).

General Information

Document series: GB962D
Document version: 9.0.1
Status: TM Forum Approved
Document type: Best Practice
Team approved: 17-Jun-2019
IPR mode: RAND
TM Forum Approved: 30-Sep-2019
Date modified: 02-Oct-2019