GB962E Customer Experience Management ROI Calculator User Guide R17.0.1

  • Standard: Best Practices
  • Maturity level: Level 4 - Forum Approved

Created By: Customer Centric

This document introduces and provides instructions for using the accompanying CEM ROI Calculator excel spreadsheet, GB962F v3.0.


Approval vote date: 11/13/2017
Strategic program: More Agile & Virtualized
Topic: Customer Experience Management
IPR mode: RAND
Project: Customer Centric
Standard: Best Practices
Security: Member
Frameworx release: 17
Document type: Best Practice
Maturity level: Level 4 – Forum Approved
Status: TM Forum Approved
Date Modified: 11/21/2017
Document version: 3.0.2

Appears in the following Suites

GB962 Customer Experience Management Solution Suite R17.0.0