GB962E Customer Experience Management ROI Calculator User Guide R17.0.1

This document introduces and provides instructions for using the accompanying CEM ROI Calculator excel spreadsheet, GB962F CEM ROI Calculator v3.0.2.

General Information

Document series: GB962E
Document version: 3.0.2
Status: TM Forum Approved
Document type: Best Practice
Team approved: 05-Jun-2017
IPR mode: RAND
TM Forum Approved: 13-Nov-2017
Date modified: 21-Nov-2017