TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
    • Log in
    • Register
  • Knowledge
    • Knowledge overview
    • Research & insights
    • Themes
      • Data + AI
      • Autonomous Operations
      • Cloud Native IT + Networks
      • Ecosystems
      • People + Planet
  • Labs
    • Labs overview
    • Co-creating solutions (Catalysts)
    • Member projects
    • Innovation Hub
    • Hackathon
  • Open Digital Architecture (ODA)
    • About ODA
    • How to apply ODA
    • Conformance
    • Member assets
    • Open APIs
    • Component directory
    • Canvas
  • Learn
    • Education programs
    • Certification
  • News and insight
    • Newsroom
    • Industry insight
  • Events
    • All events
    • DTW Ignite
    • Global Architecture Forum (GAF)
  • About
    • About TM Forum
    • Membership
    • Sponsorship and Exhibitors
    • Careers
  • Log in
  • Register
Back to top
Home > Resources > Research & Analysis > Quick InsightsNFV: What does it mean for customer experience?
Go to resources page
Publication

NFV: What does it mean for customer experience?

Available to all

Download
Log In Register
Please Log In

Released: Thursday, March 24, 2016

Virtualization of communications service providers’ networks and operations has massive implications for customers. It promises to give them unparalleled control over the services they use, from provisioning to consumption, bringing efficiencies, economies and terrific agility. However, ensuring customers get the full benefits of operators’ move to virtualization and automation across their businesses is a big and difficult task.

Increasingly networks and operational and business support systems (OSS/BSS) will have to function as part of multi-partner ecosystems to deliver next-generation services, which is a major change, particularly culturally and operationally. At the same time, network operators will have to manage services end-to-end in a combined physical and software-enabled – hybrid – environment for some years to come. This will require integration, orchestration and management of many new and existing systems and processes.

Read this report to understand:

  • How NFV and SDN can help service providers improve customer centricity
  • How customers can benefit
  • What a digital user experience is and which features are most important
  • Why self-service is essential for customers
  • Why delivering a digital user experience is difficult
  • The roles management, orchestration, analytics and security play in delivering a digital user experience
  • How TM Forum Catalyst projects are helping service providers learn more about delivering a digital user experience

From the analyst:

  • How can NFV and SDN improve customer centricity?

Authors

Profile Picture

John Williamson
Independent researcher and writer Telecom redux

Sponsors

Blue Planet logo
Ciena Corporation logo
TM Forum logo

Available to all

Download
Log In Register
Please Log In

Get involved in our programs

  • CEM & Data Analytics
  • ODA & ZOOM

Related Programs

  • ZOOM (Zero-touch Orchestration, Operations & Management) Project

Online Training

Courses now available at the click of a button. Easily access the knowledge and…

See online courses

Conferences

OTF2025

Learn more
what’s happening now
TM Forum

Explore TMForum

  • About the Forum
  • Careers with TM Forum
  • News & Insights
  • Privacy Policy
  • Website T&Cs and Cookies
  • Help & FAQ
  • Contact

Contact us

  • General Inquiries: [email protected]
  • Member Services: [email protected]
  • Interested in Joining? [email protected]
  • Press Inquiries: [email protected]

Stay Connected

©2025 TM Forum