Released: Friday, April 29, 2016
Service providers are striving to put together complex digital services that are easy for customers to access and use, while maintaining carrier-class reliability and security. Although they show great promise, those digital services won’t produce significant revenue until they can be quickly and accurately defined, offered, ordered and activated.
With all the advances in IT and infrastructure, it still takes many service providers months to bring new services to market, and the number of orders that fall out of the order management process continues to climb. Some sources claim order fallout rates can be as high as 15 to 25 percent, and worse, providers lack visibility of their processes, so cannot easily and quickly fix problems.
A number of service providers are moving to a centralized product, service and resource catalog stack. A centralized catalog approach to automated order management, working in tandem with streamlined processes and a standards-based approach to integration, enables service providers to combine information about products, services and infrastructure into a single reference, which is dynamically updated and used consistently by all affected systems.
Having the catalog as the focal point lends itself to the implementation of a common architecture and data model, which can be combined with intelligent rules and policies.
Read this report to learn about:
- Internal roadblocks that are preventing service providers from implementing digital order management strategies
- The importance of being catalog-driven
- Service providers’ successes
- The uniqueness of business orders
- What’s missing from order management
- How to fix it
