This document covers the Unified Use Case Template common to Customer Experience Management and Data Analytics. All aspects of Customer Centricity in terms of Customer Experience and Data Analytics are covered in this template.
TMF423 Unified Use Case Template for Customer Centricity R17.0.1
- Standard: Best Practices
- Maturity level: Level 4 - Forum Approved
Created By: Customer Centric
Customer Centricity Toolkit
Do you know how to deliver the service your customers want? The Customer Centricity Toolkit enables digital service providers to…