GB1063 TM Forum Maturity Models Developers Guide Book v1.0.0

This “TM Forum Maturity Models Developers Guide Book” document provides a structured approach to developing, implementing, and managing maturity models in TM Forum. It outlines the key steps, best practices, and considerations involved in creating a maturity model that aligns with TM Forum maturity models.

In developing and implementing maturity models, several challenges, including inconsistency scale for assessment, divergent dimensions, lack of clarity on the domain / topic etc. make it difficulty translating the outcome of one maturity model and its implication on another. With over five maturity models Currently available, including the Digital Maturity Model, Customer Experience Maturity Model, Autonomous Operations Maturity Model, AI Maturity Model, Smart City Maturity Model, Data Governance Maturity Model etc., members seek a way to ensure these models can can address their needs.

The “Guidelines for Developing Maturity Models” will help members address these and other challenges by providing clear and helpful instructions to develop a TM Forum maturity model as a product to be used along other maturity models with proven strategies for successful implementation. Following these guidelines can help members overcome obstacles in combining maturity models, leveraging output of maturity models by specific domains to inform others, and support the industries digital transformation.