GB921 Business Process Framework and ITIL Together R14.5.1 (PDF)

Included in the .zip file are the following documents:

– GB921W Working Together ITIL and eTOM R11.5.0
Focuses on the overview of how the two frameworks – ITIL and the Business Process Framework (eTOM) – can work together. The frameworks are complementary and this document outlines how it is feasible and practical to deliver ITIL services using process flows built using eTOM.

– GB921L Leveraging Level 4 Process Elements and Process Flows for Support of ITIL R11.5.0
This document focuses on the methodology to develop more detail on an integrated view between ITIL and eTOM, with some examples to show how this can work in practice.

– TR143 Building Bridges ITIL and eTOM v1.1
Describes how the Framework and ITIL can be used together (developed jointly by TM Forum and itSMF)

General Information

Document series: GB921-27
Document version: 5
Status: TM Forum Approved
Document type: Best Practice
IPR mode: RAND