GB921 Customer Process Decompositions v23.0.0
- Maturity level: General availability (GA)
Created By: Information Systems Architecture
The eTOM or Business Process Framework is a reference framework for categorizing all the business activities used by an enterprise involved in delivering on-line Information, Communications and Entertainment services. This is done through definition of each area of business activity, in the form of process components or Process Elements that can be decomposed to expose progressive detail.