GB921 Service Process Decompositions v23.5.0

The eTOM or Business Process Framework is a reference framework for categorizing all the business activities used by an enterprise involved in delivering on-line Information, Communications and Entertainment services. This is done through definition of each area of business activity, in the form of process components or Process Elements that can be decomposed to expose progressive detail.

General Information

Document series: GB921-50
Document version: 23.5.0
Status: TM Forum Approved
Document type: Guidebook
Team approved: 12-Dec-2023
IPR mode: RAND
Published on: 22-Dec-2023
TM Forum Approved: 09-Feb-2024
Date modified: 09-Feb-2024