GB921W Working Together ITIL and eTOM R11.5

This guide book focuses on the overview of how the two frameworks – ITIL and the Business Process Framework (eTOM) can work together. The frameworks are complementary and this document outlines how it is feasible and practical to deliver ITIL “good practice” services using process flows built using eTOM.

General Information

Document series: GB921W
Document version: 11.5.1
Status: TM Forum Approved
Document type: Best Practice
Team approved: 28-Jan-2012
IPR mode: RAND
TM Forum Approved: 06-Apr-2012
Date modified: 15-Nov-2014