GB921W Working Together ITIL and eTOM R11.5
- Maturity level: Level 4 - Forum Approved
Created By: Business Process Framework
This guide book focuses on the overview of how the two frameworks – ITIL and the Business Process Framework (eTOM) can work together. The frameworks are complementary and this document outlines how it is feasible and practical to deliver ITIL “good practice” services using process flows built using eTOM.