GB922 Workforce R17.5.1

This addendum describes the SID Workforce Management ABE. This Workforce Management Model can support the Common Project ABE and Common Party ABE. These ABEs were developed based on the SID principle of inherent extensibility by employing SID modeling patterns.

The scope of this phase focuses only on dispatchable Field Force Management, not call center workforce (customer facing) or NOC (network facing). The gap analysis and revision of this Field Force model for these areas should be a candidate for improvement in a future release.

General Information

Document series: GB922-46
Document version: 17.5.2
Status: TM Forum Approved
Document type: Standard
Team approved: 04-Dec-2017
IPR mode: RAND
TM Forum Approved: 19-Mar-2018
Date modified: 20-Mar-2018