GB959 Quick Start Pack: Fulfillment V0.4

  • Maturity level: Level 4 - Forum Approved

This guidebook is written for multiple audiences, including business analysts, architects, and interface developers. A basic knowledge of Frameworx, particularly the Business Process Framework, is assumed.

This Fulfillment QSP:

  1. Defines Fulfillment scope in terms of: 
    • Contributions from the Network Interoperability Consultative Committee (NICC)
    • Contributions from the National Broadband Network Company / Communications Alliance (NBNCO/CA)
    •  IT Infrastructure Library (ITIL)
    • TM Forum Business Process Framework (eTOM)
    • TM Forum Information Framework (SID)
    • TM Forum Business Process Measurement System (BPMS)
  2. Reconciles NICC, NBNCO/CA, ITIL, eTOM, SID and BPMS inputs to identify and describe:
    • A set of customer-to-business (C2B) and business-to-business (B2B) business scenarios and business interactions.
    • A set of end-to-end business processes that integrate ITIL activities
    • A set of key metrics and their collection points
  3. Maps a subset of eTOM Level 4 process elements, in the context of Level 4 process flows, to the reconciled items
  4. Provides the following artifacts (in addition to the document itself) related to reference Fulfillment processes:
    • BPMN collaboration diagrams representing an external view of C2B and B2B interactions in the context of business scenarios
    • BPMN process diagrams representing internal CSP processes as eTOM Level 3 and Level 4 process flows
    • Spreadsheets associating eTOM process elements with ITIL activities, B/C2B interactions, and/or metrics collection points
    • State diagrams representing order states and associated interactions.

General Information

Document series: GB959
Status: TM Forum Approved
Document type: Best Practice
Team approved: 30-Mar-2012
IPR mode: RAND
TM Forum Approved: 12-Oct-2012