TR259 Smart City Maturity and Benchmark Model R19.0.1

This Smart City Maturity and Benchmark Model has been designed to capture the key aspects of a city’s transformation journey to become a smarter city. A smart city is characterized by a high level of community and citizen engagement, by making the city attractive for businesses and by efficient and sustainable city operations. This version of the document includes many links providing additional examples of good practice. It has also been modified to reflect the additional thought that went into the development of the desktop application and to bring it into alignment with that application. Specifically, an additional question has been added for each statement of good practice – that of how important that issue is to the city – and the number of levels of compliance with the statement of good practice has been decreased from seven to five.