GB1009 Smart City Operations Map v2.0.1

Smart City Operations Map (SCOM) is a reference framework that describes and categorizes the operations of a smart city operator. It classifies business activities in a smart city by tailoring the Business Process Framework (eTOM) to the smart city domain of interest. (See the section on the Relationship between SCOM and eTOM for more details as to what is the Business Process Framework and what it comprises.)

 The goal of the Smart City Operations Map (SCOM) is to provide an integrated business process framework from the point of view of a smart city operator and it will be applicable to all Smart City stakeholders.

 The document defines Key terms, sets the structure of domains and describes core business processes, as applicable.

 The document does not include the information model required to implement the Smart City Operations Map processes. The information framework of SCOM will be developed independently in the future.

 This version of the Smart City Operations model includes enhancements as well as further clarifications. Specifically, Data Security and Privacy Protection was added to the Resource Domain and additional details and clarifications were provided in the City Domain, Market and City Domain, Business Partner Domain, and the Customer Domain.

This document will be further developed in future iterations.