IG1203 Capabilities for CEM Concepts and Processes v1.0.0

This internal study explores customer experience concepts and processes that later on are used in updating existing and developing new processes in eTOM for customer experience.

This document was formerly known as ‘New and Updating Existing Capabilities for eTOM’.

General Information

Document series: IG1203
Document version: 1.0.0
Status: TM Forum Approved
Document type: Exploratory Report
Team approved: 02-Oct-2020
IPR mode: RAND
TM Forum Approved: 23-Nov-2020
Date modified: 24-Nov-2020