TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
    • Log in
    • Register
  • Knowledge
    • Knowledge overview
    • Research & insights
    • Themes
      • Data + AI
      • Autonomous Operations
      • Cloud Native IT + Networks
      • Ecosystems
      • People + Planet
  • Labs
    • Labs overview
    • Co-creating solutions (Catalysts)
    • Member projects
    • Innovation Hub
    • Hackathon
    • Global Architecture Forum (GAF)
  • Open Digital Architecture (ODA)
    • Open Digital Architecture (ODA)
      • Get started with ODA
      • ODA component directory
      • Running on ODA
      • Ready for ODA
      • Governance
      • Business Architecture Overview
      • Information Systems
      • Implementation Architecture
      • Deployment and Runtime
    • How to apply ODA
      • Member resources
      • Member toolkits
      • Intent-based Automation
      • CaaS
      • NaaS
      • AI / AN
      • Autonomous Networks
    • Open APIs
      • Open API Directory
      • Open API Conformance Certification
      • Open API Project
      • Open APIs Dashboard
      • Open API Training
      • Open API Stories
    • Business Process Framework (eTOM)
    • Information Framework (SID)
  • Training + accreditation
    • Training + accreditation overview
    • Training
      • Training courses
      • Enterprise training
      • Recommended courses
      • Course bundles
      • Success stories
    • Certification
      • What is Certification?
      • TM Forum Skill Paths
      • Certification Leaderboard
    • Conformance
      • Overview
      • Certifications Awarded
      • Business Process Framework Conformance
      • Information Framework Conformance
      • Open API Conformance
    • Services
  • Events
    • Upcoming events + webinars
    • Sponsorship opportunities
  • Membership
    • About Membership
    • Benefits
    • Current members
    • Become a member
    • 2024 Annual Meeting of Members
    • Open Sessions
  • Log in
  • Register
Back to top

Training & Certification

Image: Training & Certification

  • Education & Development
    • About Education & Development
    • Course catalog
    • Recommended courses
    • Course bundles
    • Enterprise Training
    • Success stories
    • Certification
      • What is Certification?
      • TM Forum Skill Paths
      • Certification Leaderboard
      • FAQs
      • Exams
  • Conformance
    • Overview
    • Process Overview
    • Certifications Awarded
    • Business Process Framework Conformance
    • Information Framework Conformance
    • Open API Conformance
    • Success Stories
    • Frequently Asked Questions
    • Marketing support

Frameworx Overview

This course has been retired and is replaced by the Open Digital Framework Overview course.

Talk to us about getting the right course for you or your team.

Contact us

 

 

Establish your TM Forum Frameworx foundation—understand the go-to standard for reducing cost, risk and time-to-market

Take a high level 360 degree tour of TM Forum Frameworx, including the Business Process (eTOM), Information (SID), Application (TAM), and Integration Frameworks and associated topics. Get started on your path to understanding Frameworx and how it can be used for transformation and success in the digital economy.

The course:

  • is an essential first step in your training journey, providing the grounding you will need to go deeper into studying any of the frameworks or other training topics on offer
  • explains what the frameworks are, what they can do individually and together, and through case-studies demonstrates the value that other organizations have realized by using Frameworx
  • is new, improved and streamlined, presented in an easy to follow video format, with interactive quizzes to test your learning as you go along

Level: Foundation

Pre-requisites: None

Duration: Self-paced / 1 day

Course Objectives

  • To explain why you should be using the suite of standards already adopted by 90% of the world’s largest service providers
  • To provide you with an understanding of how Frameworx can enable your business to operate more efficiently and be more agile
  • To prepare you for more in-depth training courses
  • To begin the path to TM Forum Career Certification

Who should attend?

  • Anyone who will be taking further TM Forum training
  • Anyone involved in selecting, supporting or managing a support architecture
  • Anyone tasked with ensuring a support architecture delivers value to the business
  • Sales and marketing staff – to understand the benefits Frameworx can bring to your products
  • Managers who want to understand Frameworx principles to incorporate into transformation projects
  • Staff involved in procurement requests or responses for Frameworx compliant software

What will you learn?

  1. Module 1 –  TM Forum Frameworx Introduction. 
  2. Module 2 to 5: Understand basic concepts of the Business Process Framework (eTOM), Information Framework (SID) Application Framework (TAM), Integration Framework and APIs.
  3. Module 6: Metrics. Use the Performance Indicators (Metrics) developed by TM Forum to measure and monitor how well your support architecture is actually supporting the business.
  4. Module 7: Mappings between the Frameworks
  5. Module 8: TM Forum Strategic Projects

Suggested Courses to take next

Application Framework (TAM) Fundamentals

Business Process Framework (eTOM) Fundamentals

Information Framework (SID) Fundamentals

TM Forum Open API Fundamentals

Digital Maturity & Transformation Fundamentals Course

Digital Business Ecosystems Fundamentals Course (onsite)


  • Education & Development
    • About Education & Development
    • Course catalog
    • Recommended courses
    • Course bundles
    • Enterprise Training
    • Success stories
    • Certification
      • What is Certification?
      • TM Forum Skill Paths
      • Certification Leaderboard
      • FAQs
      • Exams
  • Conformance
    • Overview
    • Process Overview
    • Certifications Awarded
    • Business Process Framework Conformance
    • Information Framework Conformance
    • Open API Conformance
    • Success Stories
    • Frequently Asked Questions
    • Marketing support
TM Forum

Explore TMForum

  • About the Forum
  • Careers with TM Forum
  • News & Insights
  • Privacy Policy
  • Website T&Cs and Cookies
  • Help & FAQ
  • Contact

Contact us

  • General Inquiries: [email protected]
  • Member Services: [email protected]
  • Interested in Joining? [email protected]
  • Press Inquiries: [email protected]

Stay Connected

©2025 TM Forum