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Business Process Framework (eTOM) Practitioners’ Course (onsite)

How to get value from the Business Process Framework.

This course takes a practical approach to implementing the Business Process Framework within an organization. Its purpose is to provide a solid understanding of the challenges, principles and benefits of implementing the framework.

During this 2 day interactive workshop you will work through the key methods for adopting, implementing and extending the framework using a case study scenario. You will also learn recommended guidelines and critical success factors for transitioning to using the framework.

Level: Practitioner

Pre-requisites: 
Frameworx Overview is recommended
Business Process Framework Fundamentals is required

Contact our team Talk to us about getting this course for your team.
Download Download the datasheet for this course.

Who should attend?

This course is suitable for anyone who wishes to extend their understanding or start implementing the framework.

What will you learn?

  • How to implement the best practices and have a solid approach to implementing the framework
  • When and how it can be used
  • How it can help in your day to day work

Course syllabus:

Introduction

  1. Module 1 Fundamental concepts
  2. Module 2 Planning
  3. Module 3 Framework implementation techniques
  4. Module 4 Extending, refining and tailoring business processes
  5. Wrap Up

Course objectives:

Service Providers:

  • To provide practical, hands-on instruction on using and implementing the Business Process Framework
  • To develop the ability of your team to identify day-to-day improvements in business operations

Suppliers:

  • To assist you with understand the issues around deploying your products into a Support Architecture that is based on the Business Process Framework
  • To show how you can work with the service provider to ensure a trouble free solution implementation
  • To illustrate the importance of governance

Career Certification

 (TM Forum members only)

Suggested Courses to take next

Application Framework (TAM) Fundamentals (onsite)

Information Framework (SID) Fundamentals

Information Framework (SID) Practitioners’ Course (onsite)


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