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Customer Experience Skill Path Kickstarter bundle

Take this bundle of 2 courses to get started towards achieving the Customer Experience skill path, and learn pragmatic solutions to common challenges faced by organizations striving to digitally transform their culture and processes for optimum customer experience excellence. 

  • Open Digital Framework Overview
  • Customer Centricity Fundamentals

Special bundle price

Member priceNon-member price
US$ 1,797 1,617US$ 2,097 1,887

Level: Foundation

Pre-requisites: None

What will you learn?

Open Digital Framework Overview

Learn the principles and building blocks of the next-generation management architecture for telecoms.

Learn More

Customer Centricity Fundamentals

Discover how to gain a clearer knowledge of your customers’ behavior and intentions using data analytics, respond to customers through the channels that they choose (omnichannel), and use metrics to measure what matters to the customer as a yardstick of operational performance.

Learn More

 

Skill Certification

This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Customer Experience skill path certification you will need to complete the Customer Experience Practitioner-Level course and related exam.

Suggested Courses to take next

Customer Experience Management Practitioners’ Course (onsite)


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