TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
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Navigating Transformation

A recent study by Forbes showed that only 3% of companies have completed a transformation project from the 84% considering it as crucial. 

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Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

Organizations need a complete set of methods by which to measure and navigate the complex digital transformation journey the business is on and to assess the stages of digital maturity reached and define goals for the future.

From a foundation of actionable insights, tools and best practices, we offer the best professional executive training courses & certification, coaching, workshops and maturity assessments to help you accelerate and execute urgent business transformation to seize the opportunities of 5G and the digital platform economy.

Training courses

Digital Maturity & Transformation

Learn about the concepts of being digital, digital maturity and transformation and get practical guidance on how to plan and execute programs that will help drive your organization’s digital transformation.
Fundamentals course→

TM Forum Digital Maturity Model (DMM) Practitioner

Learn about TM Forum’s perspective on how to more effectively approach digital transformation by leveraging the TM Forum Digital Maturity Model (DMM) and The GC Index® framework. The objective is to give hands-on training to transformation facilitators who are involved in the implementation of digital transformation programs.
Practitioner course→

Erzsébet Malzenicky, Director of Talent Strategy and Processes, VEON, explains the value she and her talent management team got from completing TM Forum Digital Maturity & Transformation training courses.

Services

Readiness Checks

Use our tools and expertise to assess the maturity of your systems and processes to help you navigate the complex journey of digital transformation. Identify where to start, what gaps exist and where to focus effort and investment. Learn more.

Arrange a Readiness Check

Coaching

Our subject matter experts will help you translate the knowledge you have gained in the training courses to an implementation plan in your specific business case. Learn more.

Contact us to arrange Coaching for your team

Workshops

Bring together executive level & technical team members for highly interactive workshops to gain a common understanding and build a strategic action plan. Learn more.

Contact us to arrange a workshop


  • Upcoming events
  • Past events
  • Webinars

Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

Featured Resources & Reports

DOWNLOAD

Digital Transformation Tracker 1

Read the first edition of our Digital Transformation Tracker, the largest investigation into how CSPs and their suppliers feel about their progress and struggles to become digital .

TOOL

Digital Maturity Model

A new online tool to navigate the maze of digital transformation.

INNOVATION

Catalyst Projects

Explore the proof-of-concept projects working on digital maturity & transformation use cases. 

Online Training

Courses now available at the click of a button. Easily access the knowledge and…

See online courses

Conferences

OTF2025

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