Company: ISPM Servicos de Informatica LTDA
Product Title: NetVision
Product Version: Version 3.7
Frameworx Version: Version 12
Information Framework Version: Version 12
Assessment Completion Date: January 2013
Detailed Certification Report: ISPM NetVision Version 3.7 Detailed Certification Report
Information Framework Assessment Summary
TM Forum has reviewed and approved the self-assessment of the solution listed here against Information Frameworx (SID) version 12 Domains/Aggregate Business Entities. Each ABE was measured using an Information Framework (SID) conformance scale of 1–7, with 1 being the lowest, 3 being the acceptable minimum, and 7 being the highest level of conformance.
Scope of Assessment – Information Framework Footprint
The following figure illustrates the Information Framework Level 1 ABEs that were presented in scope for the Assessment, and the textual callouts represent the domain areas of the ISPM NetVision product that were assessed and support the corresponding SID ABEs.
Information Framework Level 1 ABEs in scope for NetVision V3.7 Assessment
Product Conformance Summary – Information Framework
The following graphs provide an overview of the conformance scores granted to the ABEs presented in scope for the ISPM NetVision Product, Information Framework Assessment.
Information Framework – NetVision V3.7 Conformance Result Summary
Product Conformance Detailed – Business Process Framework
ISPM Servicos de Informatica LTDA NetVision V3.7
Information Framework (SID) Release 12Conformance |
||
|
ABE |
Conformance |
Comment |
| Common Business Entities Domain | ||
| Business Interaction | 3.1 | Core entity, required attributes, 10% of dependent entities supported. |
| Performance/ Performance | 3.1 | Core entity, required attributes, 10% of dependent entities supported. |
| Performance/ Performance Specification | 3 | Core entity and its required attributes supported. |
| Trouble or Problem | 2.6 | Core entity and 60% of required attributes supported. |
| TroubleTicket | 3 | Core entity and its required attributes supported. |
| Usage/Usage | 3 | |
| Service Domain | ||
| Service / Service | 3.5 | Core entity, required attributes, 50% of dependent entities supported. |
| Service/ Service Problem | 2.7 | Core entity and 70% of required attributes supported. |
| Service Performance/ Service Performance | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities supported.
TM Forum Notes: |
| Service Performance/ Service Performance Specification | 6.5 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, 50% of attributes of dependent entities supported. |
| Service Performance/ Service Level Spec | 1 | Non Conformance |
| Service Specification/ Service Specification | 3 | Core entity and its required attributes supported. |
| Service Usage | 2.5 | Core entity and 50% of required attributes supported.
TM Forum Notes: |
| Service Domain | ||
| Resource/ Resource | 2.4 | Core entity and 40% of required attributes supported. |
| Resource Performance/ Resource Performance | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities supported.
TM Forum Notes: |
| Resource Performance/ Resource Performance Specification | 6.5 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, 50% of attributes of dependent entities supported. |
| Resource Specification/ Resource Specification | 3.1 | Core entity, required attributes, 10% of dependent entities supported. |
| Resource Specification/ LogicalResource Specification/ LogicalResource Specification | 3 | Core entity and its required attributes supported. |
| Resource Specification/ PhysicalResource Specification/ PhysicalResource Specification | 3.7 | Core entity, required attributes, 70% of dependent entities supported. |
| Resource Usage | 2.5 | Core entity and 50% of required attributes supported.
TM Forum Notes: |
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Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.