Netcracker TOMS Suite Release 8.2- Information Framework

Company: Netcracker Technology Corp.
Product title and Version: Netcracker Telecom Operations and Management Solutions (TOMS) Suite, Release 8.2
Product Description:
Netcracker’s comprehensive Product Suite has gradually adopted the TM Forum’s most accepted and applicable standards, including eTOM, SID, and TAM, as well as OSS/J and MTOSI, to help service providers overcome challenges on the way to optimized and efficient service delivery.

From a data model perspective, the Netcracker Product Suite adopts a SID-based data model that covers the following domains: Product, Customer, Service, Resource, Supplier/Partner, and Common Business. This Assessment certifies conformance to the following Information Framework domains: Product, Customer, Service, Resource, and Common Business as per the scope outlined in this report.

This model has been implemented in production environments at a number of CSPs worldwide and has proven to be flexible, extensible, and capable of providing a comprehensive way to unify and manage data that is relevant for Strategy & Commitment, Infrastructure Lifecycle Management, Product Lifecycle Management, Operations Support & Readiness, Fulfillment, Assurance, and Billing & Revenue Management.

The Netcracker Product Suite covers eight critical areas of Customer Management, Product Management, Revenue Management, End-User Devices, Service Fulfillment & Assurance, IT Platforms, Resource Management, and Network Management and provides:

Centralized, unified, up-to-date view of customer, product, services, resources, faults, trouble tickets, performance event history, and other important data
Open, published, secure integration interfaces suitable for usage through self-service portals and partner systems outside the service provider’s back office, as well as for other B/OSS and TOMS components
Scalable, high-performance processing platform capable of supporting a Tier 1 load of customer requests and other related transactions with quick response time
Flexible, configurable data modeling and process automation capabilities able to accommodate and quickly adjust as necessary to support a mix of multi-access, multi-device, and multi-service platform offerings
Flexible, unified metadata-based approach of reusable product, service, and resource components to enable the quick creation and delivery of new service offerings, and thereby provide an important competitive advantage
Advanced visualization capabilities for important data entities and relationships to speed product and service introduction, fulfillment, and assurance processes

Information Framework version: 9.0

TM Forum has reviewed and approved the self-assessment of the product listed here against Information Framework (SID) version 9.0 Domains/Aggregate Business Entities. Each ABE was measured using an Information Framework (SID) conformance scale of 1–7, with 1 being the lowest, 3 being the acceptable minimum, and 7 being the highest level of conformance.

Scope of Assessment – Information Framework Footprint
The following figure illustrates the Information Framework Level 1 ABEs (blue border) that were presented in scope for the Assessment, and the textual callouts represent the domain areas of the NetCracker Telecom Operations and Management Solutions (TOMS) Suite that were assessed and support the corresponding SID ABEs.

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Information Framework (SID) Conformance – Summary
The following chart gives an overview of the conformance levels granted to the ABEs presented in scope for the Netcracker Telecom Operations and Management Solutions (TOMS) Suite, Release 8.2 Information Framework Assessment. Each ABE was measured using an Information Framework (SID) conformance scale of 1–7, with 1 being the lowest, 3 being the acceptable minimum, and 7 being the highest level of conformance.

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Information Framework (SID) Conformance – with comments

Information Framework (SID) Conformance
Information Framework (SID) Domain	Information Framework (SID) ABE	Organization Domain	Conformance Level	Comment
Common Business Entities
	BusinessInteraction	Netcracker Framework	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Location/ GeographicPlace/ GeographicAddress	Netcracker Framework	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Party	Netcracker Framework	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Party/ Contact	Netcracker Framework	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Party/ Roles	Netcracker Framework	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	TroubleTicket	Netcracker Framework	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Root Business Entities/ Characteristic ABE	Netcracker Framework	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Customer	Service Information Management		Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Customer	Customer Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Customer Order	Customer Order Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Service	Service	Service Inventory	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	CustomerFacingService	Service Inventory	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	ResourceFacingService	Service Inventory	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	ServiceOrder	Service Order Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Service Specification	Service Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	CustomerFacing ServiceSpec	Service Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	ResourceFacing ServiceSpec	Service Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Resource	Resource	Resource Inventory	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Resource/LogicalResource	Resource Inventory	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Resource/PhysicalResource	Resource Inventory	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Resource Specification	Resource Inventory	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Product	Product	Product Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Product/ Product Price	Product Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Product Offering	Product Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Product Offering/ Product Offering Price	Product Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Product Offering/ Product catalog	Product Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
	Product Specification	Product Information Management	Level 7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.

Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer. TeleManagement Forum has conducted no independent testing of the product for compliance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the solution and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification

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