Orga Systems has been acquired by Redknee
Company: Orga Systems
Product Title: GOLD
Product Version: Release 2.4
Frameworx Version: Version 12.0
Business Process Framework Version: Version 12.0
Assessment Completion Date: February 2013
Detailed Certification Report: Orga Systems GOLD Release 2.4 Detailed Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-certification of the product listed here against Business Process Framework (eTOM) version 12 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figure represents the Business Process Framework Level 2 processes that were presented in scope for the assessment, and the textual callouts represent the modules of the Orga Systems GOLD product that were assessed and support the corresponding eTOM processes.
Business Process Framework 12 – Level 2 processes in scope for GOLD R2.4 Assessment
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes
Product Conformance Summary – Business Process Framework
The following chart gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for the Orga Systems GOLD product Business Process Framework Assessment.
Business Process Framework – Conformance Result Summary
Product Conformance Detailed – Business Process Framework
Orga Systems GOLD R2.4Business Process Framework (eTOM) Release 12 Conformance |
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Business Process |
Conformance Score |
Comment |
| Level 1: 1.1.1 – Customer Relationship Management | ||
| Level 2: 1.1.1.5 – Order Handling | [5/7] | |
| 1.1.1.5.1 – Determine Customer Order Feasibility | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.2 – Authorize Credit | N/A | This process was not submitted for assessment. |
| 1.1.1.5.4 – Track & Manage Customer Order Handling | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.5 – Complete Customer Order | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.6 – Issue Customer Orders | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.7 – Report Customer Order Handling | N/A | This process was not submitted for assessment. |
| 1.1.1.5.8 – Close Customer Order | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 2: 1.1.1.18 – Customer Interaction Management | [ 1/9 ] | |
| 1.1.1.18.1 – Create Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.2 – Update Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.3 – Close Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.4 – Log Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.5 – Notify Customer | N/A | This process was not submitted for assessment. |
| 1.1.1.18.6 – Track and Manage Customer Interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.7 – Report Customer interaction | N/A | This process was not submitted for assessment. |
| 1.1.1.18.8 – Authenticate User | N/A | This process was not submitted for assessment. |
| 1.1.1.18.9 – Customer Interface Management | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 1: 1.1.4 – Supplier/Partner Relationship Management |
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| Level 2: 1.1.4.6 – S/P Interface Management | [ 2/3 ] | |
| 1.1.4.6.1 – Manage S/P Requests (Including Self Service) | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.4.6.2 – Analyze & Report S/P Interactions | N/A | This process was not submitted for assessment. |
|
1.1.4.6.3 – Mediate & Orchestrate Supplier/Partner Interactions |
5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 1: 1.2.1 – Marketing & Offer Management | ||
|
Level 2: 1.2.1.5 – Product & Offer Development & Retirement |
[ 1/8 ] | |
| 1.2.1.5.1 – Gather & Analyze New Product Ideas | N/A | This process was not submitted for assessment. |
| 1.2.1.5.2 – Assess Performance of Existing Products | N/A | This process was not submitted for assessment. |
| 1.2.1.5.3 – Develop New Product Business Proposal | N/A | This process was not submitted for assessment. |
| 1.2.1.5.4 – Develop Product Commercialization Strategy | N/A | This process was not submitted for assessment. |
| 1.2.1.5.5 – Develop Detailed Product Specifications | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.1.5.6 – Manage Product Development | N/A | This process was not submitted for assessment. |
| 1.2.1.5.7 – Launch New Products | N/A | This process was not submitted for assessment. |
| 1.2.1.5.8 – Manage Product Exit | N/A | This process was not submitted for assessment. |
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Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.