Quindell Telecoms is now Quob Park Telecoms

Product Title: OS³ Frameworks
Product Version: Version 8
Frameworx Version: Version 11.5
Business Process Framework version: Not applicable
Information Framework version: Version 9.5
Assessment Completion Date: August 2012
Detailed Certification Report: Quob Park Telecoms OS3 Frameworks V8 Detailed Conformance Report

Product Description

The Operations Service and Support (OS³) Frameworks Suite has been designed to meet the Specific Service Management requirements of the Communication Service Providers and Enterprise Telecoms departments.

Built on the BMC Remedy Action Request System, OS³ Frameworks Suite of products provides comprehensive out-of-the-box workflow based functionality for Network Operations. The OS³ Frameworks Trouble Event Management (TEM) module, which follows an ITIL Incident Management lifecycle, provides the core orchestration engine and the information hub for the management of Trouble Tickets. It provides the means for internal and external network operations personnel, vendors and third party service providers to collaborate to resolve problems. The OS³ Frameworks Network Engineering Change Management and Maintenance (NECMM) module, which follows an ITIL Change and Release Management lifecycle, provides a comprehensive platform to coordinate and manage all maintenance activities and changes to the network infrastructure. The Suite also includes Problem and Inventory Management, as well as a Customer Care module. Within the product there is also enhanced support for Site and Vendor Management. The Suite provides powerful graphical reporting and integration capability to help service providers address critical industry challenges such as convergence, quality of service (QOS) and to become ‘lean operators’. The Products underlying TM Forum Information Framework (SID) based Information Model provide the foundation to support a geographically dispersed communication network infrastructure, with multiple associated relationships. These include associated Products and Services, Internal and External Service Teams, Vendors and Customers. The information Model provides the basis to support key OS³ capabilities such as Impact Analysis, Correlation, Notification, Auto-assignment and Approvals. It also provides a powerful information structure from which to perform Analytics and Reporting.

Interoperability between OS³ Frameworks Suite and other B/OSS tools is facilitated through the ‘OS³ B/OSS Platform Connect’ Enterprise Service Bus (ESB) module, which includes TM Forum Integration Framework based OSS/J APIs. This currently includes JSR 91 Trouble Ticketing and JSR 142 Inventory Management.

While OS³ benefits tremendously from adherence to industry standards its capability is grounded in over 14 years of telecom industry experience and feedback. The OS³ Frameworks Suite has evolved with the understanding that Network Operations have very specific processes and Information requirements that differ from IT Operations and therefore requires a specialist approach.

OS³ Frameworks Suite is available as either traditional On-Premise or ‘Software as a Service’.

Summary Results: Information Framework
Detailed Certification Report: Quob Park Telecoms OS3 Frameworks V8 Detailed Conformance Report