Company: Solutions by STC
Implementation Name: Solution Delivery
Conformance Type: Implementation Conformance
eTOM Version: 20.5
Assessment Completion Date: August 2021
Detailed Certification Report: R20.5 Final Certification Report for Solutions by stc – Solution delivery

General Overview

This document provides details of self-assessment and TM Forum’s conformance review of the implementation of the eTOM by Solutions by STC Solution Delivery, against the following TM Forum reference model:

• Business Process Framework Version 20.5

The assessment included a review of the methodology approach to process modeling against the TM Forum’s Business Process Framework (eTOM) according to the specific processes submitted in scope for the Assessment.

Solution Delivery – Implementation Overview

Resource Capability Delivery Overview

The process flow is developed for managing the delivery of projects starting with clearly defining the requirements, the scope of work and the financial plan and obtaining the required approvals. Then the resource requirements are defined and then communicated through a plan to be prepared. During project execution, project managers continuously manage execution, reviewing deliverables and addressing shortfalls or problems faced. Finally, the project resources are handed over to operations to take forward.

Customer Problem Handling Overview

The process flow is developed for managing all customer complaints received through various channels. Following a proper recording of customer complaints, an initial attempt to address them is undertaken before further escalation is done following a clearly defined matrix. The complaint and its resolution is tracked and monitored until closure and customer satisfaction with the end result is achieved.

Business Process Framework Process Scope

The following diagram represents the Business Process Framework Level 2 processes that were presented in scope for conformance certification.

Overview of Architectural Blueprint

Figure 1 – Solutions by STC’s process model

Figure 2 – Order to Deliver Process

Figure 3 – Deliver to Resolve Process

Detailed Certification Report: R20.5 Final Certification Report for Solutions by stc – Solution delivery

For more information on Solutions by STC Solution Delivery, please contact: 

Mr. Mohammed Bin Askar,
Manager
Email: [email protected]
Mr. Hashim Sager
Director
Email: [email protected]

For any additional information on this Conformance Certification Report, please contact TM Forum at: [email protected]

Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.