TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
    • Log in
    • Register
  • Knowledge
    • Knowledge overview
    • Research & insights
    • Themes
      • Data + AI
      • Autonomous Operations
      • Cloud Native IT + Networks
      • Ecosystems
      • People + Planet
  • Labs
    • Labs overview
    • Co-creating solutions (Catalysts)
    • Member projects
    • Innovation Hub
    • Hackathon
    • Global Architecture Forum (GAF)
  • Open Digital Architecture (ODA)
    • Open Digital Architecture (ODA)
      • Get started with ODA
      • ODA component directory
      • Running on ODA
      • Ready for ODA
      • Governance
      • Business Architecture Overview
      • Information Systems
      • Implementation Architecture
      • Deployment and Runtime
    • How to apply ODA
      • Member resources
      • Member toolkits
      • Intent-based Automation
      • CaaS
      • NaaS
      • AI / AN
      • Autonomous Networks
    • Open APIs
      • Open API Directory
      • Open API Conformance Certification
      • Open API Project
      • Open APIs Dashboard
      • Open API Training
      • Open API Stories
    • Business Process Framework (eTOM)
    • Information Framework (SID)
  • Training + accreditation
    • Training + accreditation overview
    • Training
      • Training courses
      • Enterprise training
      • Recommended courses
      • Course bundles
      • Success stories
    • Certification
      • What is Certification?
      • TM Forum Skill Paths
      • Certification Leaderboard
    • Conformance
      • Overview
      • Certifications Awarded
      • Business Process Framework Conformance
      • Information Framework Conformance
      • Open API Conformance
    • Services
  • Events
    • Upcoming events + webinars
    • Sponsorship opportunities
  • Membership
    • About Membership
    • Benefits
    • Current members
    • Become a member
    • 2024 Annual Meeting of Members
    • Open Sessions
  • Log in
  • Register
Back to top

Home Page > Certifications Awarded > Telefónica Business Process Blueprint Design > Telefónica Business Process Blueprint – Business Process Framework Summary


  • Education & Development
    • About Education & Development
    • Course catalog
    • Recommended courses
    • Course bundles
    • Enterprise Training
    • Success stories
    • Certification
      • What is Certification?
      • TM Forum Skill Paths
      • Certification Leaderboard
      • FAQs
      • Exams
  • Conformance
    • Overview
    • Process Overview
    • Certifications Awarded
    • Business Process Framework Conformance
    • Information Framework Conformance
    • Open API Conformance
    • Success Stories
    • Frequently Asked Questions
    • Marketing support

Logo_Telefonica_positivo_PMSCompany: Telefónica
Implementation Title: Telefónica Business Process Blueprint Design
Implementation Version: N/A
Frameworx Version: Version 14.5
Business Process Framework version: Version 14.5
Assessment Completion Date: November 2015
Detailed Certification Report: Telefónica Business Process Blueprint Design Fx14.5 Conformance Certification Report V1.0.0

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the implementation design listed here against Business Process Framework (eTOM) version 14.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in green) that were presented in scope for the assessment.

SIP Level 2 processes in scope for Telefónica Business Process Blueprint Design Assessment

Operations Level 2 processes in scope for Telefónica Business Process Blueprint Design Assessment

The following graphs represent the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes [1/2]

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes [2/2]

 

Implementation Design Conformance Summary – Business Process Framework

The following charts provide an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Telefónica Business Process Blueprint Design Assessment. The Conformance scores in the following charts are grouped according to the Telefónica End-To-End processes against which the process mapping was submitted.

E2E Lead to Order – Conformance Result Summary

E2E Order to Payment – Conformance Result Summary [1/2]

E2E Order to Payment – Conformance Result Summary [2/2]

Figure 6-5 E2E Usage to Payment – Conformance Result Summary

E2E Request to Answer – Conformance Result Summary

E2E Request to Change – Conformance Result Summary [1/2]

E2E Request to Change – Conformance Result Summary [2/2]

E2E Complaint to Solution – Conformance Result Summary

E2E Problem to Solution – Conformance Result Summary [1/2]

E2E Problem to Solution – Conformance Result Summary [2/2]

E2E Termination to Confirmation – Conformance Result Summary [1/2]

E2E Termination to Confirmation – Conformance Result Summary [2/2]

E2E Insight to Loyalty – Conformance Result Summary

E2E Concept to Market Retirement – Conformance Result Summary

E2E Campaign to Lead – Conformance Result Summary

 

Implementation Design Conformance Detailed – Business Process Framework

For more comprehensive details for the overall Assessment and the results achieved, please access the full Certification Report in the Downloads area below.

Downloads Type
Telefónica Business Process Blueprint Design Fx14.5 Conformance Certification Report V1.0.0 pdf

Report Misuse: Frameworx conformance is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.


  • Education & Development
    • About Education & Development
    • Course catalog
    • Recommended courses
    • Course bundles
    • Enterprise Training
    • Success stories
    • Certification
      • What is Certification?
      • TM Forum Skill Paths
      • Certification Leaderboard
      • FAQs
      • Exams
  • Conformance
    • Overview
    • Process Overview
    • Certifications Awarded
    • Business Process Framework Conformance
    • Information Framework Conformance
    • Open API Conformance
    • Success Stories
    • Frequently Asked Questions
    • Marketing support
TM Forum

Explore TMForum

  • About the Forum
  • Careers with TM Forum
  • News & Insights
  • Privacy Policy
  • Website T&Cs and Cookies
  • Help & FAQ
  • Contact

Contact us

  • General Inquiries: [email protected]
  • Member Services: [email protected]
  • Interested in Joining? [email protected]
  • Press Inquiries: [email protected]

Stay Connected

©2025 TM Forum