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DMM
Resources

A collection of the latest news, whitepapers,  brochures, videos, events and more.

DMM Resources
  • Digital Maturity Model
  • Become a DMM Practitioner
  • Download DMM Brochure
  • Request Call Back
  • DMM Resources
  • Join the DMM project – help develop the model

Becoming a ‘truly-digital’ telco cannot be fulfilled until the objectives around digitization or all aspects of transformation as defined by the TM Forum Digital Maturity Model (DMM) are achieved.

Muhammad Yasir Shahab, Enterprise Customer Experience Excellence, STC

Vodafone sees great value in the work being done through TM Forum on Digital Transformation. The Digital Maturity Model builds on the common vocabulary already provided through Frameworx and we see it as a valuable resource to guide member companies through their Digital Transformation.

Lester Thomas, Chief IT Systems Architect, Vodafone

In Orange, we are proud and happy to contribute to the definition of the TM Forum Digital Maturity Model within our business and IT excellence initiatives. We expect to use this tool to assess and benchmark our digital maturity in our various operations. The whole industry will benefit from it.

Laurent LeBoucher, VP APIs & Digital Ecosystems, Orange

Through industry collaboration across the globe, TM Forum has delivered an open, impartial and authoritative industry standard Digital Maturity Model.  Huawei looks forward to using it to accelerate digital transformation of our customers, and enhance Huawei product development strategies.

Lee Yee, VP Carrier Business Group, Software Marketing and Solution Sales, Huawei

We now have an industry standard TM Forum Digital Maturity Model built from a wealth of know-how and expertise from the communications industry. The Digital Maturity Model is a great way of uncovering of what is important for organizations to consider on planning for their own digital journeys, helping them benchmark where they sit in their digital journey across their organizations and articulating the way forward with a common language across all stakeholder groups. We’ve been very much involved in helping to create it and we expect to continue to work closely with TM Forum to drive the evolution of the Digital Maturity Model

Merve Oral, Management Consultant, Detecon International GmbH

The rise of digital capabilities is accelerating collaboration across ecosystems with a focus on capitalizing on new market opportunities, optimizing business models and exceeding customer expectations. Companies will find the Digital Maturity Model to be an extremely helpful tool to evaluate their current level of digital efficacy and achieve their ambitions as they look to win the digital transformation race

Tim Greulich, Senior Manager, Deloitte Consulting LLP and Digital Maturity and Insights Lead, Deloitte Digital

VIDEOS

  Case study | George Glass, Chief Systems Architect, BT discusses how BT have used DMM across 8 of their customer-facing companies 
  Case Study | Hear from Mike Smith from Concentra discuss how they are using the DMM to understand the importance of Organization and Culture in digital transformation 
  Case Study | Bjorn Menden from Detecon International discusses the challenge of culture in digital transformation 
  Digital Transformation Video 1/3 | Nik Willetts, CEO, TM Forum presents how to manage transformation
  Digital Transformation Video 2/3 | Nik Willetts presents the second in a 3 part series, discussing the digital transformation challenge 
   Digital Transformation Video 3/3 | Nik Willetts presents the last in a 3 part series on how TM Forum is helping our members to transform 
  Footage and interviews from the Digital Leadership Summit on Digital Maturity

REPORTS

  • Digital Transformation Tracker 1: The race is on
  • Digital Transformation Tracker 2: How to fix the cultural divide
  • Digital Transformation Tracker 3: Why is network transformation so difficult?
  • Digital Transformation Tracker 4: The culture wars of transformation

DOWNLOADS

  • Digital Maturity Model | Spreadsheet version (for TM Forum members only)
  • Digital Maturity Model & Metrics Whitepaper -DMM: A blueprint for Digital Transformation – a detailed white paper written by Senior Analyst Mark Newman on the importance of the digital maturity model and how the industry will use it.
  • Digital Maturity Model Overview Brochure
  • Digital Maturity Model Product Demo
  • Digital Maturity Model Poster 

DON’T JUST TAKE OUR WORD FOR IT

  • CMS Wire: The First Step in Digital Transformation? Establishing Maturity
  • European Communications: TM Forum tackles thorny question of how to measure digital transformation
  • Total Telecom: TM Forum shows signs of maturity 
  • Light Reading: TM Forum Unveils New App to Aid Telco Transformation
  • Telecoms.com: TM Forum launches app designed to help CSPs with their digital transformation 
  • SDX Central: TM Forum Tool Targets Slow Digital Adoption by Operators 
  • Vanilla Plus: To speed digital transformation TM Forum launches Digital Maturity Model back by 7 Tier-1 telcos
  • Telecom TV: TM Forum launches Digital Maturity Model to accelerate industry digital transformation 
  • Vanilla Plus: Digital Maturity Model: A holistic approach to transformation

BLOGS 

  • Blog: Beyond the buzzwords: Transforming to digital operations
  • Blog: Becoming a 2020 CSP: How to seize the opportunity
  • Blog: Operators are transforming but they’re not using digital maturity models – yet
  • Blog: Digital transformation needs a digital maturity model
  •  
  • Blog: Digital transformation means letting go of the line
  • Blog: How mature are you? You really need to know
  • Blog: How to build a digital maturity model

DMM WEBINARS

  • Watch: Succeeding in digitalization with the power of a 5-dimension Digital Maturity Model
  • Digital Maturity Model
  • Become a DMM Practitioner
  • Download DMM Brochure
  • Request Call Back
  • DMM Resources
  • Join the DMM project – help develop the model

Becoming a ‘truly-digital’ telco cannot be fulfilled until the objectives around digitization or all aspects of transformation as defined by the TM Forum Digital Maturity Model (DMM) are achieved.

Muhammad Yasir Shahab, Enterprise Customer Experience Excellence, STC

Vodafone sees great value in the work being done through TM Forum on Digital Transformation. The Digital Maturity Model builds on the common vocabulary already provided through Frameworx and we see it as a valuable resource to guide member companies through their Digital Transformation.

Lester Thomas, Chief IT Systems Architect, Vodafone

In Orange, we are proud and happy to contribute to the definition of the TM Forum Digital Maturity Model within our business and IT excellence initiatives. We expect to use this tool to assess and benchmark our digital maturity in our various operations. The whole industry will benefit from it.

Laurent LeBoucher, VP APIs & Digital Ecosystems, Orange

Through industry collaboration across the globe, TM Forum has delivered an open, impartial and authoritative industry standard Digital Maturity Model.  Huawei looks forward to using it to accelerate digital transformation of our customers, and enhance Huawei product development strategies.

Lee Yee, VP Carrier Business Group, Software Marketing and Solution Sales, Huawei

We now have an industry standard TM Forum Digital Maturity Model built from a wealth of know-how and expertise from the communications industry. The Digital Maturity Model is a great way of uncovering of what is important for organizations to consider on planning for their own digital journeys, helping them benchmark where they sit in their digital journey across their organizations and articulating the way forward with a common language across all stakeholder groups. We’ve been very much involved in helping to create it and we expect to continue to work closely with TM Forum to drive the evolution of the Digital Maturity Model

Merve Oral, Management Consultant, Detecon International GmbH

The rise of digital capabilities is accelerating collaboration across ecosystems with a focus on capitalizing on new market opportunities, optimizing business models and exceeding customer expectations. Companies will find the Digital Maturity Model to be an extremely helpful tool to evaluate their current level of digital efficacy and achieve their ambitions as they look to win the digital transformation race

Tim Greulich, Senior Manager, Deloitte Consulting LLP and Digital Maturity and Insights Lead, Deloitte Digital

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