TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
    • Login Log-in arrow-right
    • register Register arrow-right
  • Industry Missions
    • Join the industry movement Join the industry movementTogether we're changing the future of global connectivity
    • Autonomous Networks Autonomous NetworksUnlocking the power of seamless end-to-end autonomous operations​
    • Composable IT and Ecosystems Composable IT and EcosystemsSimpler IT operations and partnering via AI-ready composable software
    • AI and Data Innovation AI and Data InnovationThe safe adoption of AI and data at scale
  • Open Digital Architecture (ODA)
    • About ODA About ODAThe architecture, blueprints and best practice our Members are building to simplify, modernize and automate their operations
    • Member assets Member assetsA library of standards, best practices and toolkits
    • How to apply ODA How to apply ODAUnderstand how ODA can work for you
    • Open APIs Open APIsFind specifications, downloadable code and more
    • Conformance ConformanceCertify your business and products with industry standards
    • ODA component directory ODA component directoryFind ODA components and the vendors who supply them
    • Canvas CanvasThe live environment for ODA components
  • Member projects
    • Collaboration projects Collaboration projectsExplore our Member-only projects where we build and develop ODA
    • Catalysts CatalystsTeam up with industry trailblazers to create ground-breaking solutions
    • Innovation Hub Innovation HubFocused innovation to address real-world challenges
  • Learn
    • Education programs Education programsUpskilling programs that transform your capabilities
    • Certification CertificationUpskilling programs that transform your capabilities
  • News and insight
    • Newsroom NewsroomLatest press releases and global media coverage
    • Industry insight Industry insightExplore reports, case studies, key features and opinion pieces
  • Events
    • All events All eventsMeet up and join in! Where the industry convenes to shape the future of connectivity
    • Innovate Americas Innovate AmericasOur annual summit for the Americas' connectivity ecosystem: September 10-11, 2025
    • DTW Ignite DTW IgniteTM Forum's annual global summit for the connectivity industry: 17-19 June, 2025
    • Innovate Asia Innovate AsiaOur annual summit for Asia's connectivity ecosystem: November 25-27, 2025
  • About
    • About TM Forum About TM ForumThe connectivity industry’s global alliance
    • Sponsorship and Exhibitors Sponsorship and ExhibitorsOpportunities to promote your organization's brand and capabilities
    • Membership MembershipAccess a world of insights, collaboration and tools to transform your business
    • Careers CareersBe part of the global industry alliance that's changing the future of global connectivity
  • Login Log-in arrow-right
  • register Register arrow-right
Back to top

Training & Certification

Image: Training & Certification

Training & Certification

  • Education programs
    • Go to my training
    • Course catalog
    • Recommended courses
    • Coaching
    • Success stories
  • Certification
    • Individuals
      • Course bundles
    • Companies
    • Skills Paths
    • Certification leaderboard
    • Success Stories

Business Process Framework (eTOM) Practitioners’ Course (onsite)

How to get value from the Business Process Framework.

This course takes a practical approach to implementing the Business Process Framework within an organization. Its purpose is to provide a solid understanding of the challenges, principles and benefits of implementing the framework.

During this 2 day interactive workshop you will work through the key methods for adopting, implementing and extending the framework using a case study scenario. You will also learn recommended guidelines and critical success factors for transitioning to using the framework.

Level: Practitioner

Pre-requisites: 
Frameworx Overview is recommended
Business Process Framework Fundamentals is required

Contact our team Talk to us about getting this course for your team.
Download Download the datasheet for this course.

Who should attend?

This course is suitable for anyone who wishes to extend their understanding or start implementing the framework.

What will you learn?

  • How to implement the best practices and have a solid approach to implementing the framework
  • When and how it can be used
  • How it can help in your day to day work

Course syllabus:

Introduction

  1. Module 1 Fundamental concepts
  2. Module 2 Planning
  3. Module 3 Framework implementation techniques
  4. Module 4 Extending, refining and tailoring business processes
  5. Wrap Up

Course objectives:

Service Providers:

  • To provide practical, hands-on instruction on using and implementing the Business Process Framework
  • To develop the ability of your team to identify day-to-day improvements in business operations

Suppliers:

  • To assist you with understand the issues around deploying your products into a Support Architecture that is based on the Business Process Framework
  • To show how you can work with the service provider to ensure a trouble free solution implementation
  • To illustrate the importance of governance

Career Certification

 (TM Forum members only)

Suggested Courses to take next

Application Framework (TAM) Fundamentals (onsite)

Information Framework (SID) Fundamentals

Information Framework (SID) Practitioners’ Course (onsite)


Training & Certification

  • Education programs
    • Go to my training
    • Course catalog
    • Recommended courses
    • Coaching
    • Success stories
  • Certification
    • Individuals
      • Course bundles
    • Companies
    • Skills Paths
    • Certification leaderboard
    • Success Stories
TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems

Explore TMForum

  • About the Forum
  • Careers with TM Forum
  • News & Insights
  • Privacy Policy
  • Website T&Cs and Cookies
  • Help & FAQ
  • Contact

Contact us

  • General Inquiries: [email protected]
  • Member Services: [email protected]
  • Interested in Joining? [email protected]
  • Press Inquiries: [email protected]

©2025 TM Forum