Archived versionGB962C Lifecycle Model R13.5.0
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
Defines a three layered, multi-phase model that allows service providers to define the interactions with their customers across each phase and model those based on their unique journeys.
General Information
Document series: GB962C
Document version: 1.5.1
Status: TM Forum Approved
Document type: Best Practice
Team approved: 09-Oct-2013
IPR mode: RAND
TM Forum Approved: 16-Aug-2014