GB962E Customer Experience Management ROI Calculator User Guide R17.0.1
- Maturity level: General availability (GA)
Created By: Customer Centric
This document introduces and provides instructions for using the accompanying CEM ROI Calculator excel spreadsheet, GB962F CEM ROI Calculator v3.0.2.
General Information
Document series: GB962E
Document version: 3.0.2
Status: TM Forum Approved
Document type: Best Practice
Team approved: 05-Jun-2017
IPR mode: RAND
TM Forum Approved: 13-Nov-2017
Date modified: 21-Nov-2017