GB962D Customer Experience Management Implementation Guide Use Cases R17.0.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Centric
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).
There are currently 54 use cases (49 CEM-Customer Experience Management and 5 CAM-Customer Analysis and Management) that have been published. Not all use cases have all elements completed, but they will give a head start to their users in all cases.
GB962 Customer Experience Management Solution Suite R17.0.1
The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model. In…