GB962D Customer Experience Management Implementation Guide Use Cases R17.0.1

The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).

There are currently 54 use cases (49 CEM-Customer Experience Management and 5 CAM-Customer Analysis and Management) that have been published. Not all use cases have all elements completed, but they will give a head start to their users in all cases.


Approval vote date: 11/13/2017
IPR mode: RAND
Status: TM Forum Approved
Maturity level: Level 4 – Forum Approved
Document type: Best Practice
Release: 17
Security: Member
Standard: Best Practices
Strategic program: More Agile & Virtualized
Project: Customer Centric
Topic: Customer Experience Management
Document version: 6.0.2
Date Modified: 11/21/2017

Appears in the following Suites

GB962 Customer Experience Management Solution Suite R17.0.1