Archived versionGB962E Customer Experience Management ROI Calculator User Guide R15.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
This document introduces and provides instructions for using the accompanying CEM ROI Calculator excel spreadsheet, GB962F.
General Information
Document series: GB962E
Document version: 2.0.2
Status: TM Forum Approved
Document type: Best Practice
Team approved: 07-Dec-2015
IPR mode: RAND
TM Forum Approved: 29-Apr-2016
Date modified: 5-May-2016