GB994 Omni Channel Guidebook R16.5.1

New in this release are:

  • Omni Channel requirements mapped to data analytics needs
  • Updated KPIs for the Omni Channel maturity model.


Maturity level: Level 4 – Forum Approved
Project: Customer Experience Management Project
IPR mode: RAND
Security: Member
Document type: Best Practice
Status: TM Forum Approved
Release: 16.5
Topic: Customer Experience Management
Member evaluation end date: 1/6/2017
Strategic program: More Agile & Virtualized
Standard: Best Practices
Member evaluation start date: 12/9/2016
Approval vote date: 5/11/2017
Date Modified: 6/12/2017
Document version: 2.0.2

Appears in the following Suites