GB994 Omni Channel Guidebook R16.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
New in this release are:
- Omni Channel requirements mapped to data analytics needs
- Updated KPIs for the Omni Channel maturity model.
Customer Centricity Toolkit
Do you know how to deliver the service your customers want? The Customer Centricity Toolkit Â enables digital service providers to…