In this release new CEM scores have been defined to understand, monitor and proactively manage customer sentiment. Going beyond NPS and CSAT, these are innovative definitions of new ways to view the customer’s experience.
GB995 Guidebook on 360 Degree View of a Customer R16.5.1
- Standard: Best Practices
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
Customer Centricity Toolkit
Do you know how to deliver the service your customers want? The Customer Centricity Toolkit enables digital service providers to…