IG1303 Customer Experience Metrics v1.0.0

The CE metrics for these business & IT process implementations determine how effectively CSPs can compete on customer experience in the market. This document describes a methodology for identifying and defining the CE-KPI metrics. Identified are 36 key CE-KPIs and each KPI is defined and described with a standardized CE-KPI template.

General Information

Document series: GB1303
Document version: 1.0.0
Status: Member Evaluated
Document type: Introductory Guide
Team approved: 05-Dec-2022
IPR mode: RAND
Published on: 12-Dec-2022
Date modified: 23-Jan-2023