Shop – Page 146 – TM Forum

- Log-in
- Register
Industry Missions
- Join the industry movementTogether we're changing the future of global connectivity
- Autonomous NetworksUnlocking the power of seamless end-to-end autonomous operations
- Composable IT and EcosystemsSimpler IT operations and partnering via AI-ready composable software
- AI and Data InnovationThe safe adoption of AI and data at scale
Open Digital Architecture (ODA)
- About ODAThe architecture, blueprints and best practice our Members are building to simplify, modernize and automate their operations
- How to apply ODAUnderstand how ODA can work for you
- ConformanceCertify your business and products with industry standards
- Member assetsA library of standards, best practices and toolkits
- Open APIsFind specifications, downloadable code and more
- ODA component directoryFind ODA components and the vendors who supply them
- CanvasThe live environment for ODA components
Member projects
- Collaboration projectsExplore our Member-only projects where we build and develop ODA
- CatalystsTeam up with industry trailblazers to create ground-breaking solutions
- Innovation HubFocused innovation to address real-world challenges
Learn
- Education programsUpskilling programs that transform your capabilities
- CertificationTM Forum Knowledge Certification and Skills Paths
News and insight
- NewsroomLatest press releases and global media coverage
- Industry insightExplore reports, case studies, key features and opinion pieces
Events
- All eventsMeet up and join in! Where the industry convenes to shape the future of connectivity
- Innovate AmericasOur annual summit for the Americas' connectivity ecosystem: September 10-11, 2025
- DTW IgniteTM Forum's annual global summit for the connectivity industry: 17-19 June, 2025
- Innovate AsiaOur annual summit for Asia's connectivity ecosystem: November 25-27, 2025
About
- About TM ForumThe connectivity industry’s global alliance
- Sponsorship and ExhibitorsOpportunities to promote your organization's brand and capabilities
- MembershipAccess a world of insights, collaboration and tools to transform your business
- CareersBe part of the global industry alliance that's changing the future of global connectivity

Learn More

GB962 Customer Experience Management Solution Suite R16.5.1

Resources include:

RN339 Customer Experience Management Release Notes R16.5.1
Customer Experience Management: Introduction and Fundamentals R16.5.1 (GB962)
Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)

GB962B Customer Experience Management Maturity Model R13.5.0
Customer Experience Management Lifecycle Model v1.5.1 (GB962C)
GB962D Customer Experience Management Implementation Guide Use Cases R16.5.1
GB962E Customer Experience Management ROI Calculator User Guide R15.5.1
GB962F Customer Experience Management ROI Calculator R15.5.1

More

Maturity Level: Level 3 - Team Approved

Details:

The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model. Â In the CEM Solution Suite R16.5.1, we have made a number of updates: 5 new Use Cases have ...

Standard(s): Best Practices
Learn More

RN339 Customer Experience Management Release Notes R16.5.1

Maturity Level: Level 4 - Forum Approved

Document version: 7.0.2

Release Status: Archived

Details:

The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model. In the CEM Solution Suite R16.5.1, we have made a number of updates: 5 new Use Cases have been added...

Standard(s): Best Practices
Learn More

GB922 Information Framework (SID) R16.5.1

Resources include:

READ ME FIRST NOTE Information Framework R16.5.1
RN310 Information Framework Release Notes R16.5.1
GB991 Core Frameworks Concepts and Principles R16.5.1

GB922 Agreement R16.0.1
GB922 Business Interaction R16.0.1
GB922 Base Types R14.5.1
GB922 Calendar R14.0
GB922 Capacity R15.0.1
GB922 Catalog R16.5.1
TIP Common Model Information Agreement V1.1
GB922 Configuration R14.5.1
GB922 Project R14.0
GB922 Location R14.5.1
GB922 Metric R14.5.1
GB922 Party R15.5.1
GB922 Performance R14.0
GB922 Test R14.5.1
TIP Performance Management Monitoring Information Agreement V1.0
TIP Performance Management Thresholding Information Agreement V1.0
GB922 Policy R14.5.1
GB922 Root R16.5.0
GB922 Users and Roles R16.0.1
GB922 Usage R14.0
GB922 Customer R16.5.1
GB922 Product R16.0.1
GB922 Loyalty R14.0
GB922 Service Overview R16.0.1
GB922 Quality of Service R9.5
TIP Service Problem Management Information Agreement V1.0
GB922 Logical and Compound Resource R16.5.1
GB922 Logical and Compound Resource Computing and Software R16.5.1
GB922 Physical Resource R16.0.1
GB922 Market / Sales R9.5
TIP Resource Alarm Management Information Agreement V1.1
TIP Maintenance, Protection and Alarm Control Information Agreement v1.0
GB922 Resource Order Portability R16.5.1
GB922 Revenue Assurance R16.0.1
GB922 Security R12.5
GB922 Workforce R14.5.1
GB922 Engaged Party R16.5.1
TM Forum Information Framework Enhancements to Support ZOOM R15.0.1 (TR244)
TR264 Information Framework Specification Support for Virtualization R16.5.0
GB922 Primer R9.5
GB922 User's Guide R15.5.1
GB922 Information Framework Model Differences R16.5.1
Information Framework (SID) Release 16.5 Excel Format

More

Maturity Level: Level 3 - Team Approved

Details:

Download the entire GB922 Information Framework (SID) R16.5.1 Suite using the Download All button to the right; download each file individually from the Assets Included listing below. Smaller suites are provided as well: Getting Started ...

Standard(s): Information Framework (SID)
Learn More

GB922 Umbrella Information Models Suite

Resources include:

Umbrella Information Model R13.5 HTML Model Zip file – JPG
Umbrella Information Model R13.5 HTML Model Zip file – PNG
Umbrella Information Model R13.5 Rational Software Architect Model Zip file

Umbrella Information Model R13.5 XMI Model Zip file
Umbrella Information Model R13.5 UML 2.0 Model Zip file
READ ME FIRST NOTE Information Framework R16.5.1
RN310 Information Framework Release Notes R16.5.1

More

Maturity Level: Level 3 - Team Approved

Details:

Download the entire GB922 Umbrella Information Models R16.5.1 Suite using the Download All button to the right; or download each file individually from the Assets Included listing below. The GB922 Umbrella Information Models Suite includes these fil...

Standard(s): Information Framework (SID)
Learn More

GB922 Network Resource Architecture Models R16.5.1

Resources include:

Network Resource Architecture R13.5 HTML Model Zip file – JPG
Network Resource Architecture R13.5 HTML Model Zip file – PNG
Network Resource Architecture R13.5 Rational Software Architect Model Zip file

Network Resource Architecture R13.5 XMI Model Zip file
Network Resource Architecture R13.5 UML 2.0 Model Zip file
READ ME FIRST NOTE Information Framework R16.5.1
RN310 Information Framework Release Notes R16.5.1
GB922 Information Framework Model Differences R16.5.1

More

Maturity Level: Level 3 - Team Approved

Details:

Download the entire GB922 Network Resource Architecture Models R16.5.1 using the Download All button to the right; or download each file individually from the Assets Included listing below. The GB922 Network Resource Architecture Models R16.5.1 Suit...

Standard(s): Information Framework (SID)
Learn More

GB922 Information Framework Models R16.5.1

Resources include:

READ ME FIRST NOTE Information Framework R16.5.1
RN310 Information Framework Release Notes R16.5.1
GB922 Information Framework Model Differences R16.5.1

Information Framework (SID) Release 16.5 HTML Model - GIF
Information Framework (SID) Release 16.5 HTML Model - PNG
Information Framework (SID) Release 16.5 XMI 2.4.1 Format
Information Framework (SID) Release 16.5 RSA Archive
Information Framework (SID) Release 16.5 UML 2.2 Format
Information Framework (SID) Release 16.5 Papyrus Format
Information Framework (SID) Release 16.5 Excel Format

More

Maturity Level: Level 3 - Team Approved

Details:

Download the entire GB922 Information Framework Models R16.5.1 Suite using the Download All button to the right; or download each file individually from the Assets Included listing below. The GB922 Information Framework Models R16.5.1 Suite includes...

Standard(s): Information Framework (SID)
Learn More

GB922 Standards Addenda for Information Framework R16.5.1

Resources include:

READ ME FIRST NOTE Information Framework R16.5.1
RN310 Information Framework Release Notes R16.5.1
GB922 Primer R9.5

GB991 Core Frameworks Concepts and Principles R16.5.1
GB922 Agreement R16.0.1
GB922 Base Types R14.5.1
GB922 Business Interaction R16.0.1
GB922 Calendar R14.0
GB922 Capacity R15.0.1
GB922 Catalog R16.5.1
TIP Common Model Information Agreement V1.1
GB922 Configuration R14.5.1
GB922 Project R14.0
GB922 Location R14.5.1
GB922 Metric R14.5.1
GB922 Party R15.5.1
GB922 Performance R14.0
GB922 Test R14.5.1
TIP Performance Management Monitoring Information Agreement V1.0
TIP Performance Management Thresholding Information Agreement V1.0
GB922 Policy R14.5.1
GB922 Root R16.5.0
GB922 Users and Roles R16.0.1
GB922 Usage R14.0
GB922 Customer R16.5.1
GB922 Product R16.0.1
GB922 Loyalty R14.0
GB922 Service Overview R16.0.1
GB922 Quality of Service R9.5
TIP Service Problem Management Information Agreement V1.0
GB922 Logical and Compound Resource R16.5.1
GB922 Logical and Compound Resource Computing and Software R16.5.1
GB922 Physical Resource R16.0.1
GB922 Market / Sales R9.5
TIP Resource Alarm Management Information Agreement V1.1
TIP Maintenance, Protection and Alarm Control Information Agreement v1.0
GB922 Resource Order Portability R16.5.1
GB922 Revenue Assurance R16.0.1
GB922 Security R12.5
GB922 Workforce R14.5.1
GB922 Engaged Party R16.5.1
TM Forum Information Framework Enhancements to Support ZOOM R15.0.1 (TR244)
TR264 Information Framework Specification Support for Virtualization R16.5.0

More

Maturity Level: Level 3 - Team Approved

Details:

Download the entire GB922 Standards Addenda for Information Framework R16.5.1 Suite using the Download All button to the right; download each file individually from the Assets Included listing below. This release of the Information Framework con...

Standard(s): Information Framework (SID)
Learn More

GB922 Getting Started with Information Framework R16.5.1 Suite

Resources include:

READ ME FIRST NOTE Information Framework R16.5.1
RN310 Information Framework Release Notes R16.5.1
GB922 Primer R9.5

GB991 Core Frameworks Concepts and Principles R16.5.1
GB922 User's Guide R15.5.1

More

Maturity Level: Level 3 - Team Approved

Details:

Download the entire GB922 Getting Started with Information Framework R16.5.1 Suite using the Download All button to the right; or download each file individually from the Assets Included listing below. The GB922 Getting Started with Information Fram...

Standard(s): Information Framework (SID)
Learn More

RN354 Release Notes for Frameworks R16.5.0

Maturity Level: Level 3 - Team Approved

Document version: 16.5.1

Release Status: Archived

Details:

This document is an integrated release notes for the Frameworks. It is intended to provide the reader with a unified point of view to understand what are the current changes in the Frameworks, enabling an improved experience. It was created to increa...

Standard(s): Business Process Framework (eTOM)
Learn More

Information Framework (SID) Release 16.5 Papyrus Format

Maturity Level: Level 4 - Forum Approved

Document version: 16.5.0

Release Status: Archived

Details:

Importing the Papyrus Model: Note: This assumes that the Papyrus open source UML tool is installed. Those interested in this format of the SID can search for Eclipse ¬ Papyrus to download the tool. Importing SID 16.5 Papyrus model and profiles usi...

Standard(s): Information Framework (SID)
Learn More

GB922 Information Framework Model Differences R16.5.1

Maturity Level: Level 4 - Forum Approved

Document version: 16.5.2

Release Status: Archived

Details:

This document stands as an Addendum to the Information Framework (SID), GB922 Release 16.5. Although not itself a core standard, it provides a report on model differences between release 16 and 16.5.

Standard(s): Information Framework (SID)
Learn More

Information Framework (SID) Release 16.5 Excel Format

Maturity Level: Level 4 - Forum Approved

Document version: 16.5.2

Release Status: Archived

Details:

This document stands as an Addendum to the Information Framework (SID), GB922 Release 16.5. Although not itself a core standard, it provides a report on model structure, entities and attributed (Including derived attribute) and can be used as a refer...

Standard(s): Information Framework (SID)