RN339 Customer Experience Management Release Notes R16.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model.
In the CEM Solution Suite R16.5.1, we have made a number of updates:
- 5 new Use Cases have been added
- The looped view of the Business Value Roadmap has been enhanced to include Business Architecture led implementation and closer alignment with Frameworx.