RN339 Customer Experience Management Release Notes R16.5.1

The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model.

In the CEM Solution Suite R16.5.1, we have made a number of updates:

  • 5 new Use Cases have been added
  • The looped view of the Business Value Roadmap has been enhanced to include Business Architecture led implementation and closer alignment with Frameworx.

General Information

Document series: RN339
Document version: 7.0.2
Status: TM Forum Approved
Document type: Reference
IPR mode: RAND
Date modified: 6/19/2017