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TR211 Online B2B2X Partnering Step by Step Guide R16.0.1
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
This guide will walk you through: The key concepts of Partnership Lifecycle and the value of a systematic method for capturing Partnership Agreements to achieve agile, repeatable industrial partnerships The 5 stages required to build a partner...
Standard(s): Best Practices
Focusing on Customer Journey Design: Guiding Communications Service Providers on Customer-Centric Operations
Details:
Customer experience is a top priority for communications service providers today. By enhancing customer satisfaction, organizations can differentiate themselves from competition, both existing players and new-age service providers. This paper offe...
GB991 Core Frameworks Concepts and Principles R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.0.2
Release Status: Archived
Details:
TM Forum Frameworx is a suite of best practices and standards that provides the blueprint for effective, efficient business operations and enable a service-oriented, highly automated and efficient approach to business operations and application integ...
Standard(s): Business Process Framework (eTOM)
GB962D Customer Experience Management Implementation Guide Use Cases R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 14.0.2
Release Status: Archived
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices