-
TR211 Online B2B2X Partnering Step by Step Guide R16.0.1
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
This guide will walk you through: The key concepts of Partnership Lifecycle and the value of a systematic method for capturing Partnership Agreements to achieve agile, repeatable industrial partnerships The 5 stages required to build a partner...
Standard(s): Best Practices
Focusing on Customer Journey Design: Guiding Communications Service Providers on Customer-Centric Operations
Details:
Customer experience is a top priority for communications service providers today. By enhancing customer satisfaction, organizations can differentiate themselves from competition, both existing players and new-age service providers. This paper offe...
GB991 Core Frameworks Concepts and Principles R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.0.2
Release Status: Archived
Details:
TM Forum Frameworx is a suite of best practices and standards that provides the blueprint for effective, efficient business operations and enable a service-oriented, highly automated and efficient approach to business operations and application integ...
Standard(s): Business Process Framework (eTOM)
GB962D Customer Experience Management Implementation Guide Use Cases R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 14.0.2
Release Status: Archived
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices
The value fabric: A guide to doing business in the digital world
Details:
The Value Fabric: A Guide to Doing Business in the Digital World describes how business should be conducted in the digital world using a new concept called the value fabric. A value fabric is a mesh of interwoven, cooperating organizations and indivi...
GB962 Customer Experience Management: Introduction and Fundamentals R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Details:
Customer experience (CX) is the sum of all experiences a customer has with a services provider, over the duration of their relationship that starts from buying phase and includes post disconnection processes that may influence the customer. Customer ...
Standard(s): Best Practices
GB979 Big Data Analytics Guidebook R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.2
Release Status: Archived
Details:
Big Data Analytics is having a huge transformative impact on many industries. Combining more effective lower cost data storage and presentation with better data processing mechanisms has allowed many industries to unlock additional value from their e...
Standard(s): Best Practices
Business Rationale and Technical Overview for Orchestration and Autonomic Control Loops R16.0.1 (IG1139)
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
Service providers face an increasingly complicated and dynamic business environment, full of new competitors and pressures, but also new technologies and opportunities. To survive and thrive, they are considering their overall “design, deploy, oper...
Standard(s): Best Practices
GB988 TM Forum Metrics Definitions R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of 2100 metrics that have been defined in TM Forum and provides them wi...
Standard(s): Best Practices
GB994 Omni Channel Guidebook R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
This omni channel guidebook introduces the key imperatives for omni channel implementation as well as a definition of the operational functions needed to successfully create an omni channel experience for customers. It includes: Extensive categor...
Standard(s): Best Practices
GB995 Guidebook on 360 Degree View of a Customer R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
A 360 degree view of a customer first of all refers to the ability to assemble information, which describes the customer from various angles. This comprehensive view allows advanced analysis in order to gain additional insights. It allows drawing con...
Standard(s): Best Practices
TR261 Data Governance Functions and Implementation R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
In the world of automated information, management of data is key to the success of any business. Its critical nature grows as data storage, sharing, and recency become more complex. With complex partnering models becoming a reality in the digital eco...
Standard(s): Best Practices
