• RN346 Big Data Analytics Release Notes R17.0.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 8.0.2

    Release Status: Archived

    Details:

    This document provides notification of the release of the Big Data TM Forum Best Practices for Frameworx 17. This seventh release of the Big Data Analytics Solution Suite continues to build on the foundation of GB979, which defines out a reference mo...

    Standard(s): Best Practices

  • GB962 Customer Experience Management Solution Suite R17.0.1

    Resources include:

    RN339 Customer Experience Management Release Notes R17.0.1

    Customer Experience Management: Introduction and Fundamentals R16.5.1 (GB962)

    Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)

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    Maturity Level: Level 4 - Forum Approved

    Document version: 17.0.1

    Details:

    The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model. In the CEM Solution Suite R17.0.1, the following updates were made: Updated Unified UC templat...

    Standard(s): Best Practices

  • RN339 Customer Experience Management Release Notes R17.0.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 8.0.2

    Release Status: Archived

    Details:

    The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model. In the CEM Solution Suite R17.0.1, the following updates were made: Updated Unified UC template incl...

    Standard(s): Best Practices

  • GB941 Revenue Assurance Solution Suite R17.0.1

    Resources include:

    RN314 Revenue Assurance Solution Suite Release Notes R17.0.1

    TR131 Revenue Assurance Overview v2.4.1

    GB941 Main Revenue Assurance Guidebook v3.5.1

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    Maturity Level: Level 4 - Forum Approved

    Document version: 17.0.1

    Details:

    This suite of documents defines the KPIs that provide a common framework to measure three important aspects of revenue assurance: revenue leakage, revenue assurance related process efficiency and data quality. Release 17.0.1 of the Revenue Assurance...

    Standard(s): Best Practices

  • RN314 Revenue Assurance Solution Suite Release Notes R17.0.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 2.0.5

    Release Status: Archived

    Details:

    Release 17.0.1 of the Revenue Assurance Solution Suite (GB941) is a minor release to improve the Revenue Assurance Revenue Leakage Framework and Examples – Addendum D.

    Standard(s): Best Practices

  • GB922 Information Framework (SID) R17.0.1

    Resources include:

    READ ME FIRST NOTE Information Framework Release 17.0.1

    RN310 Information Framework Release Notes R17.0.1

    GB991 Core Frameworks Concepts and Principles R16.5.1

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    Maturity Level: Level 4 - Forum Approved

    Document version: 17.0.1

    Details:

    Download the entire GB922 Information Framework (SID) R17.0.1 Suite using the Download All button to the right;  download each file individually from the Assets Included listing below. Smaller suites are provided as well: Getting Started ...

    Standard(s): Information Framework (SID)

  • GB921 Business Process Framework (eTOM) Models R17.0.1

    Resources include:

    READ ME FIRST NOTE Business Process Framework R17.0.1

    RN332 Business Process Framework Release Notes R17.0.1

    Frameworx R17.0.1 MDB Model

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    Maturity Level: Level 4 - Forum Approved

    Document version: 14.5.1

    Details:

    Download the entire GB921 Business Process Framework (eTOM) Models R17.0.1 Suite using the Download All button to the right; or download each file individually from the Assets Included listing below. The GB921 Business Process Framework (eTOM) Model...

    Standard(s): Business Process Framework (eTOM)

  • GB921 Business Process Framework Processes Excel R17.0.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 17.0.2

    Release Status: Archived

    Details:

    This represents the Business Process Framework Model processes in Excel spreadsheet format.

    Standard(s): Business Process Framework (eTOM)

  • GB921 Getting Started with Business Process Framework Suite Release 17.0.1

    Resources include:

    READ ME FIRST NOTE Business Process Framework R17.0.1

    GB921P Process Framework Primer R15.0.1

    GB921U User Guidelines R15.0.1

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    Maturity Level: Level 3 - Team Approved

    Document version: 14.5.1

    Details:

    You can download the entire GB921 Getting Started with Business Process Framework Suite using the Download All button to the right; or you can download each file individually from the Assets Included listing below. The Getting Started with Business ...

    Standard(s): Business Process Framework (eTOM)

  • RN332 Business Process Framework Release Notes R17.0.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 17.0.2

    Release Status: Archived

    Details:

    This Release 17.0.1 of the Business Process Framework Suite is integrated as part of the Frameworx Release 17, with major changes in the following main areas: A comprehensive CR to add over 200 hundred processes in Market/Sales, Product, Engaged ...

    Standard(s): Business Process Framework (eTOM)

  • READ ME FIRST NOTE Business Process Framework R17.0.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 17.0.1

    Release Status: Archived

    Details:

    This READ ME FIRST NOTE provides the list of Business Process Framework documents in this release and the suggested order in which to read the documents.

    Standard(s): Business Process Framework (eTOM)

  • GB997A Digital Maturity Model R17.0.0 (Spanish Version)

    Maturity Level: Level 3 - Team Approved

    Document version: 1.0.1

    Release Status: Archived

    Details:

    A maturity model is a business tool used to assess the current status of certain capabilities that exist within an organization and help them to be clear where these need to transform or improve. The spreadsheet version of the model is available to ...

    Standard(s): Best Practices