TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
    • Login Log-in arrow-right
    • register Register arrow-right
  • Industry Missions
    • Join the industry movement Join the industry movementTogether we're changing the future of global connectivity
    • Autonomous Networks Autonomous NetworksUnlocking the power of seamless end-to-end autonomous operations​
    • Composable IT and Ecosystems Composable IT and EcosystemsSimpler IT operations and partnering via AI-ready composable software
    • AI and Data Innovation AI and Data InnovationThe safe adoption of AI and data at scale
  • Open Digital Architecture (ODA)
    • About ODA About ODAThe architecture, blueprints and best practice our Members are building to simplify, modernize and automate their operations
    • Member assets Member assetsA library of standards, best practices and toolkits
    • How to apply ODA How to apply ODAUnderstand how ODA can work for you
    • Open APIs Open APIsFind specifications, downloadable code and more
    • Conformance ConformanceCertify your business and products with industry standards
    • ODA component directory ODA component directoryFind ODA components and the vendors who supply them
    • Canvas CanvasThe live environment for ODA components
  • Member projects
    • Collaboration projects Collaboration projectsExplore our Member-only projects where we build and develop ODA
    • Catalysts CatalystsTeam up with industry trailblazers to create ground-breaking solutions
    • Innovation Hub Innovation HubFocused innovation to address real-world challenges
  • Learn
    • Education programs Education programsUpskilling programs that transform your capabilities
    • Certification CertificationUpskilling programs that transform your capabilities
  • News and insight
    • Newsroom NewsroomLatest press releases and global media coverage
    • Industry insight Industry insightExplore reports, case studies, key features and opinion pieces
  • Events
    • All events All eventsMeet up and join in! Where the industry convenes to shape the future of connectivity
    • Innovate Americas Innovate AmericasOur annual summit for the Americas' connectivity ecosystem: September 10-11, 2025
    • DTW Ignite DTW IgniteTM Forum's annual global summit for the connectivity industry: 17-19 June, 2025
    • Innovate Asia Innovate AsiaOur annual summit for Asia's connectivity ecosystem: November 25-27, 2025
  • About
    • About TM Forum About TM ForumThe connectivity industry’s global alliance
    • Sponsorship and Exhibitors Sponsorship and ExhibitorsOpportunities to promote your organization's brand and capabilities
    • Membership MembershipAccess a world of insights, collaboration and tools to transform your business
    • Careers CareersBe part of the global industry alliance that's changing the future of global connectivity
  • Login Log-in arrow-right
  • register Register arrow-right
Back to top
Home > Resources > Research & Analysis > Quick InsightsNetwork Analytics: Creating better customer experience and new revenues
Go to resources page
Publication

Network Analytics: Creating better customer experience and new revenues

Available to all

Download
Log In Register
Please Log In

Released: Friday, February 27, 2015

There is a huge and rising global demand for communications and related services, but direct and indirect competition has never been greater. This publication highlights how services providers are increasingly using network and service data to deal with the threat and face the challenges.

This report highlights the importance of:

• Picking the right problem to solve
• Getting the business organization involved early
• Developing a detailed business case for applications
• Thinking big but starting small
• Getting the solution right before addressing latency
• Considering cross-organization cultural issues

Despite the challenges, leveraging network and service data to improve customer experience, increase agility and spark innovation with analytics is an imperative, not an option.

Authors

Profile Picture

Rob Rich
Managing Director, Insights Research TM Forum

Sponsors

mycomosi logo

Available to all

Download
Log In Register
Please Log In

Get involved in our programs

  • CEM & Data Analytics
  • IoT / IoE / BA
  • ODA & ZOOM

You may also like

  • Leveraging network and service data – an imperative not an option

Related Programs

  • Big Data Analytics
  • Customer Centric

Related Publications

  • Extracting the value from the data torrent

Related Webinars

Online Training

Courses now available at the click of a button. Easily access the knowledge and…

See online courses

Conferences

Open API Spec Jam, Berlin

Learn more
what’s happening now
TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems

Explore TMForum

  • About the Forum
  • Careers with TM Forum
  • News & Insights
  • Privacy Policy
  • Website T&Cs and Cookies
  • Help & FAQ
  • Contact

Contact us

  • General Inquiries: [email protected]
  • Member Services: [email protected]
  • Interested in Joining? [email protected]
  • Press Inquiries: [email protected]

©2025 TM Forum