TMF423 CEM Implementiation Use Case Template R14.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
This template is designed to be used for creating Customer Experience Management Solution use cases.
This Use Case template may be used to develop a use case to be contributed to TM Forum or to provide a blueprint for work within your own organization. This template brings together many elements of TM Forum best practices and standards to create a single view of business drives, processes, applications, information, metrics and solution approaches in order to speed up customer experience management projects