GB1003 AI & DA Maturity Model R19.0.1

Over the last several years, there has been tremendous excitement around Artificial Intelligence (AI). Over $11 billion has been invested by venture capitalists in new AI start-ups during 2014-16, with an estimated $6 billion more in 2017. Tech giants spent between $20-30 billion on AI in 2016 with technology and finance leading the way. Amidst all the hype, there’s complexity around understanding all the technologies at play and their impact on operations and customer experiences, in a way that helps communication service providers (CSPs) move forward and embrace new opportunities. By 2020, 85% of all customer interactions will be handled without a human agent with 79% of CMO’s planning to boost customer experience with AI. (Gabriele Randelli, HPE).

To see details of the TM Forum AI Maturity Model in Excel format, click here.

General Information

Document series: GB1003
Document version: 2.0.1
Status: TM Forum Approved
Document type: Best Practice
Team approved: 17-Jun-19
IPR mode: RAND
TM Forum Approved: 30-Sep-19
Date modified: 2-Oct-19
ODF Technical: Data Governance