GB934 VoIP Application Note Release 3 Version 1.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
Voice over IP (VoIP) services are widely seen as offering the potential of reduced operating costs for the Service Provider and increased flexibility and reduced service cost for the Customer/End user. However, VoIP service performance is sensitive to network impairments and VoIP service quality problems are immediately obvious to the End User, hence it is desirable to monitor service levels in order to deliver the committed quality of service.