GB962C Lifecycle Model R13.5.0

Defines a three layered, multi-phase model that allows service providers to define the interactions with their customers across each phase and model those based on their unique journeys.


Approval vote date: 8/16/2013
ArtifactId: artf5227
Document type: Best Practice
File format: DOC, PDF
Release: 14.5
IPR mode: RAND
Maturity level: Level 4 – Forum Approved
Security: Member
Standard: Best Practices
Status: TM Forum Approved
Document version: 1.5.1

Appears in the following Suites

GB962 Customer Experience Management Solution Suite R14.5.1

The Customer Experience Management Solution Suite consists of five components: Guidebook, Metrics, Maturity Model, Lifecycle Model, and Implementation Use Case,…