GB962C Lifecycle Model R13.5.0
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
Defines a three layered, multi-phase model that allows service providers to define the interactions with their customers across each phase and model those based on their unique journeys.
Customer Centricity Toolkit
Do you know how to deliver the service your customers want? The Customer Centricity Toolkit Â enables digital service providers to…
GB962 Customer Experience Management Solution Suite R14.5.1
The Customer Experience Management Solution Suite consists of five components: Guidebook, Metrics, Maturity Model, Lifecycle Model, and Implementation Use Case,…