Defines a three layered, multi-phase model that allows service providers to define the interactions with their customers across each phase and model those based on their unique journeys.
GB962C Lifecycle Model R13.5.0
- Standard: Best Practices
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
GB962 Customer Experience Management Solution Suite R14.5.1
The Customer Experience Management Solution Suite consists of five components: Guidebook, Metrics, Maturity Model, Lifecycle Model, and Implementation Use Case,…