GB988 TM Forum Metrics Definitions v25.0

This document provides a list of metrics, including metric name, metric ID, description, and calculation, for use in various business scenarios and functions. This guide book contains over 1000 mature metrics that have been defined in the TM Forum and provides each metric with a consistent set of fields and classifications. Metrics have been contributed from a diverse set of teams focused on different areas of business, including the Business Metrics Scorecard, Cable, Customer Experience Management, CyberOps, SLA Management, Virtual CPE Management, Fraud Management, Margin Assurance, Smart BPM, Network Virtualization, and BSS teams.